Privacy Policy

1 Introduction and Scope

tk688 l is an online gaming and betting platform operated for users in Bangladesh. This privacy policy explains what information is collected about you when you visit our website, create an account, or use any of our services, and how that information is managed.

This policy is an integral part of our Terms and Conditions. Please read both documents carefully before using our services. If you do not agree with this policy, please refrain from using tk688 l's services.

Our platform is intended for individuals aged 21 and above. We do not knowingly collect information from minors.

2 What Information We Collect

tk688 l may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (when identity verification is required)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Payment methods used, such as bKash, Nagad, Rocket, Upay, or general bank account information
• Full bank account numbers or card numbers are not stored on our servers

2.3 Technical and Usage Information

• IP address and device type
• Browser version and operating system
• Visit timestamps, page view data, and session logs
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Messages sent to the support team via live chat or email
• Records related to complaints or feedback

3 How Information Is Used

Collected information is used for the following purposes:

1. To create, verify, and manage accounts
2. To process deposits, withdrawals, and other financial transactions
3. To prevent fraud and maintain account security
4. To improve customer service and respond to support requests
5. To carry out technical improvements to the platform and refine the user experience
6. To meet applicable legal obligations and resolve disputes
7. To send relevant information or offers based on user preferences — but only with your consent

tk688 l never sells your information to third parties. Information is shared with designated service partners only when necessary for our operations.

4 Information Sharing and Third Parties

Your information may be shared with third parties on a limited basis in the following circumstances:

• Payment processors: The minimum necessary information is shared with the relevant financial institutions to confirm transactions via bKash, Nagad, Rocket, Upay, or banking services.
• Technology services: Trusted technology partners may process data for site hosting, security analysis, and technical maintenance.
• Legal requirements: Information may be disclosed to competent authorities upon request under a court order or any applicable legal obligation.
• Fraud prevention: Relevant information may be shared with the appropriate authorities when investigating suspicious activity.

By using our services, you consent to information sharing in these specific cases. Third-party service providers may not use your information for any purpose other than what we have specified.

5 Data Security Measures

tk688 l has put in place multiple technical and organisational measures to protect user information:

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Passwords and sensitive data are stored using industry-standard hashing methods.
• Firewalls and access controls are active on servers and databases to prevent unauthorised access.
• Regular security monitoring is carried out to detect suspicious activity.
• Internal team access to data is role-based and governed by a minimum-necessity principle.

However, no data transfer over the internet can be guaranteed to be completely secure. Users are therefore asked to keep their passwords confidential and to notify our support team immediately if they notice any sign of unauthorised access.

6 Cookie Policy

tk688 l uses cookies and similar tracking technologies on the website. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential cookies: Required for login state, session management, and security. The site cannot function properly without these.
• Functional cookies: Help remember your preferences, language settings, and user identity.
• Analytical cookies: Used to analyse site traffic and usage patterns to improve our services.

You can control cookie acceptance by changing your browser settings. However, disabling cookies may limit some site functionality.

7 Data Retention Period

How long tk688 l retains user information depends on the type and purpose of the data:

• Account-related information is retained while the account is active and, after closure, for a defined period as required by applicable legal obligations.
• Financial transaction records are retained for an extended period to meet legal requirements.
• Communication and support-related information is generally kept for a reasonable period after the issue has been resolved.
• Analytical data is generally kept in anonymised form and deleted after a set period.

Once the need to retain information has ended, it is securely deleted or anonymised.

8 User Rights

As a tk688 l user, you have certain rights over your own information:

• Access: You may request details of the information stored in your account.
• Correction: You may request that incorrect or incomplete information be corrected.
• Deletion: In certain circumstances, you may request that your personal information be deleted, subject to legal obligations.
• Restriction of processing: In some cases, you have the right to object to the processing of your information.
• Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

9 Responsible Gaming and Data Protection

This privacy policy and our responsible gaming practices complement each other. tk688 l may use collected information to analyse user playing behaviour, identify potentially harmful patterns, and provide assistance where needed. The use of information for this purpose is entirely in the interest of user protection.

If you use gaming limits, self-exclusion, or other protective tools, that information is stored confidentially and used only to deliver the relevant service.

10 Policy Changes and Updates

tk688 l reserves the right to amend and update this privacy policy as needed. In the event of significant changes:

• The updated policy will be published on this page with a new date.
• Registered users may be notified of important changes by email or in-app notification.
• Continued use of the site after changes have been made will be taken as acceptance of the new policy.

We recommend visiting this page regularly to stay up to date with the latest policy. For more information, see our About Us page.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live chat: Chat directly with our support team from any page on the site — 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team provides assistance in both Bengali and English. You can also visit our FAQ page for quick answers to common questions.